Returns & Exchanges

We want you to be completely satisfied with your needlepoint supplies and canvases. If your purchase doesn't meet your expectations, you may return unused and unopened items within 30 days of delivery for a full refund.

1

Initiate Your Return

Contact our support team with your order number and the list of items you wish to return to receive a Return Authorization (RA) number.

2

Prepare the Package

Carefully pack your unused canvases and threads in their original packaging, ensuring that canvases are rolled rather than folded to prevent permanent creasing.

3

Ship It Back

Affix the provided shipping label or use your preferred carrier to send the package to The Needlepoint Clubhouse headquarters.

4

Receive Your Refund

Once our team inspects the returned items for quality assurance, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing